In short
We collect what we need to run your account, answer your messages and get paid. We keep your conversations in your account until you delete them. We never sell your data and never use it for advertising.
1. Who is responsible
The data controller is [COMPANY NAME], [ADDRESS] ("we"). For any question about your data, write to support@unrestrictedai.com with "Privacy" in the subject line.
2. What we collect
- Account data: email address, plan, account settings, sign-in and subscription dates.
- Content: the messages you send, the answers generated, the images generated on the Max plan, and any file you share in a conversation.
- Payment data: your payment is handled by Stripe on our checkout pages. We receive the information needed to manage your subscription (for example the payment status, plan, country and the last four digits of the card), never your full card number.
- Technical data: IP address, browser and device type, dates and times of use, and security logs.
- Support: the emails you send us and our replies.
3. Why we use it, and on what legal basis
- To provide the Service (account, chat, web search, images, history): performance of our contract with you.
- To manage payments, invoices and accounting: performance of the contract and our legal obligations.
- To secure the Service and prevent abuse, fraud and illegal use, including automated detection of prohibited content: our legitimate interest in protecting the Service, our users and third parties.
- To answer your requests and support messages: performance of the contract or our legitimate interest.
- To comply with the law and with requests from competent authorities: legal obligation.
- To send you service emails (sign-in links, receipts, changes to the Terms): performance of the contract.
We do not use your data for advertising and we do not sell it. We do not make decisions about you based solely on automated processing that have legal or similarly significant effects, apart from the automatic blocking of prohibited content.
4. Who receives your data
Your data is processed by our authorised staff and by service providers acting on our instructions, only as needed:
- AI model providers, which process your messages to generate answers and images;
- our hosting and infrastructure providers;
- Stripe, for payments;
- our email provider, for sign-in links and service emails;
- web search providers, which receive the search queries needed to answer you, without your account details.
Authorised staff may access a conversation only to answer your request, to investigate abuse or a security issue, or when the law requires it. We may disclose data to authorities when legally required, and we report content involving the sexual abuse of children.
5. Transfers outside the European Union
Some providers may process data outside the European Economic Area, in particular in the United States. In that case, the transfer is covered by an adequacy decision of the European Commission (such as the EU–US Data Privacy Framework) or by the European Commission's standard contractual clauses.
6. How long we keep it
- Conversations and images: in your account until you delete them. If you close your account, everything is erased within 30 days.
- Account data: as long as your account is open, then erased within 30 days of closure.
- Billing records: 10 years, as required by accounting law.
- Security logs: 12 months.
- Support emails: 3 years after our last exchange.
Data may be kept longer when needed to establish or defend a legal claim, or when required by an authority.
7. Your rights
You can ask to access your data, correct it, delete it, receive a copy in a portable format, restrict its use or object to it, and withdraw any consent you gave. You can delete a conversation or your whole history yourself from your account. If you live in France, you can also give instructions on what happens to your data after your death. To exercise your rights, write to support@unrestrictedai.com with "Privacy" in the subject line; we answer within one month. You may also file a complaint with your data protection authority (in France, the CNIL: www.cnil.fr).
8. Cookies
We only use the cookies and similar technologies that are needed to run the site and keep you signed in. If we add measurement or marketing cookies later, we will ask for your consent first.
9. Security
Data travels over secure connections (HTTPS), access to it is restricted to authorised people, and payment card data is handled only by Stripe. No system is perfectly secure: keep your email account protected, because it is used to sign in.
10. Children
The Service is reserved for adults. We do not knowingly collect data from anyone under 18 and we close any account that belongs to a minor.
11. Changes
We may update this policy. If the change is important, we inform you by email before it applies. The date of the latest version is shown at the top of this page.